PAYMENT

Paying through credit card (VISA, Master) is available.

Bringing to our customers with the best convenience in payment is also one of our tasks. With PayPal, you will be easier to make a payment and finish your purchase as quickly as possible.

REFUND, RETURN & CANCEL

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

Returns

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. damaged item).

Item(s) must be returned together with proof of purchase.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via Rokettojapan.com@gmail.com for more information. Please be informed that you have to pay the return shipping fee.

Hoàn tiền

Chính sách của chúng tôi kéo dài 3 ngày kể từ ngày đến. Nếu đã 3 ngày trôi qua kể từ khi bạn nhận được hàng, thật không may, chúng tôi không thể hoàn lại tiền hoặc trao đổi cho bạn.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Tiếp theo, liên hệ với ngân hàng của bạn. Thường cần một khoảng thời gian xử lý (5 ngày làm việc) trước khi khoản tiền hoàn lại được gửi.

Nếu bạn đã thực hiện tất cả những điều này mà vẫn chưa nhận được tiền hoàn lại, vui lòng liên hệ với chúng tôi theo địa chỉ Rokettojapan.com@gmail.com

Cancel order

You can only cancel your order within 24 hours from purchasing time of the same day. Please be informed that a management, processing and transaction fee (1.5% of your total order value) will be applied for the cancellation. Full refund only applies to switching orders.

Once you place new orders, our system will automatically cancel old orders and refund 100%.

CONTACT US

Email: Rokettojapan.com@gmail.com